Legal
Refunds
What we refund, what we do not, and why — decided in advance rather than during an argument.
We refund
- • Our fault. If the service was unusable for a stretch because of something at our end, we refund that time, pro rata, without being asked twice.
- • Paid twice. A duplicate payment comes straight back, or becomes extra days — your choice.
- • Paid and never got in. If a payment landed and the plan did not start and we cannot fix it, you get it back.
- • We close the service. Unused paid time is returned.
We do not refund
- • What the market did. A trade that lost money is not a fault in a monitoring tool, however it was found.
- • A change of mind after use. The trial is seven days and costs nothing — that is the time to decide.
- • Sent to the wrong chain. A transfer on a network we do not watch never reaches us and cannot be recovered by us. Check the network before you send.
- • An account ended for breaking the terms. Sharing a login or reselling access ends it without a refund.
Sent the wrong amount?
That is not a refund case, it is a matching case. Every order is quoted an exact figure; if you sent a rounded number instead, the payment still arrived — open a support request with the order id and it gets matched by hand, usually the same day.
How to ask
From inside the app: Support → “I paid and my plan did not start” or “I want to change or cancel my plan”. Without an account: contact us with the order id and the address you paid from. Refunds go back to the address they came from, in the same coin.